We want you to be satisfied with your order. If there is a problem with your purchase, please contact us within 7 days of delivery.
Returns
To be eligible for a return, the item must be unused, unassembled, and in its original condition and packaging.
Items that have been opened, assembled, used, modified, or damaged after delivery are not eligible for return unless the product was defective or incorrect when received.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, partial refund, or full refund.
Minor color differences caused by lighting, photography, or display settings are not considered defects.
Custom or Made-to-Order Items
Custom, personalized, or made-to-order products cannot be returned or refunded unless they arrive damaged, defective, or significantly different from the confirmed order.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
If the return is due to an error on our side, such as an incorrect or defective item, we will provide an appropriate solution.
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled.
For any return or refund request, please contact us through our store contact page and include your order number.